Logo - Ngee Beng Trading

What are the frequently asked questions?

Frequently Asked Questions (FAQs) 常见问题

How fresh are your items? 您的食品有多新鲜?

Our yellow noodles and bee tai mak arrive by 4am daily while our tau kwa, handmade fishballs and full complement of kway teow items arrive by 7.30am daily. Laksa noodles are restocked every alternate day and frozen items are restocked weekly.  

我们的黄面和老鼠粉每天4点进货,而豆干、手工鱼圆、幼果、中果和河粉7点半到。粗米粉每隔一天进货。冷冻产品每星期采购一次。

 

Where is our daily restocked items from? 您的食品从哪里采购?

They’re from Bedok. 

从勿洛。

 

Is there a delivery service? 您有提供送货服务吗?

Our current delivery areas are Pasir Ris ($4), Tampines&Changi($5), Bedok/Bedok Reservoir($6), Hougang/Sengkang/Punggol($8). Free delivery for orders above $88. Delivery to other areas in Singapore may be discussed via whatsapp.

我们的送货区暂时限于巴西立(4元),淡滨尼/樟宜(5元),勿洛(6元),后港/盛港/榜鹅(8元)。88元以上的订单免运费。可以通过 Whatsapp 讨论运送到新加坡其他地区。

 

When are the delivery slots? 送货时间是?

Depending on stock availability, orders before 12noon for Pasir Ris will be delivered by 2.30pm; orders before 12 noon for other areas will be by 4pm. Please refer to whatsapp message for the specific time upon placement of order. Orders after 12 noon will be delivered the next day unless otherwise communicated in the whatsapp conversation. 

依据存库状况,巴西立地址中午十二点前的订单将在下午两点半发送;其他地区中午十二点前的订单将在下午四点发送。详细时间会在ding单后的whatsapp讯息通知。中午十二点之后的订单将在隔天发送,除非在 whatsapp 对话中另有说明。

When can self-collection orders be picked-up? Is there any cut-off time to order? 何时可以去领取自取订单?订单有时限吗?

All online self-collection orders will be ready after 1pm or 1 hour after confirmation via whatsapp based on availability of stock.   The daily ordering cut-off time for pickup from store on the same day is 2pm. Pickup from store orders after 2pm may be collected from 7am onwards the next day.

全部的网上自取订单将可在当日下午1点之后或 whatsapp 确认订单一小时后于商店领取。网上可购得的食品于存货有限。每日的当日自取订单将于当日下午2点停止。2点过后的自取订单可以在隔日上午7点起领取。

 

Is online ordering the only way to purchase items? 只能从网站订购食品吗?

No. You may order through our facebook page or our whatsapp number but both will again be subject to acknowledgement of the order and stock availability.  

不。您可以从我们的脸书页面或whatsapp号码订购食品。同样也可在确认订单一小时后于商店领取。可购得的食品于存货有限。